Effective Date: 2026/05/01
At Totemic Cannacraft (totemic.co.za), we aim to dispatch your order as quickly and discreetly as possible. Please read our shipping terms carefully before placing an order.
Orders are typically processed and dispatched within 1 business day after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
During peak periods, public holidays, or unforeseen events, processing may take longer.
You will receive a shipping confirmation email with tracking information once your order ships.
Totemic Cannacraft ships exclusively within South Africa.
Delivery is available to the following address types only:
PUDO locker locations
The Courier Guy Kiosk
Physical business addresses
Residential/home addresses
Deliveries to P.O. Box addresses or PostNet branches are not accepted.
Packages are sent via trusted courier services selected for reliability and discretion.
Courier providers may vary depending on your location and order size.
Shipping costs are a flat fee applied to all orders.
Shipping fees may change from time to time, including during sales or promotional periods.
Current shipping fees will be clearly displayed before checkout.
Estimated delivery times range from 2 to 5 business days depending on your location.
Delays caused by couriers or other external factors are beyond our reasonable control.
While we will do our best to assist, delivery times are estimates and are not guaranteed.
Risk of loss or damage transfers to you once the package has been delivered to the address provided by you, or collected from the selected collection point.
Please inspect your order upon receipt.
Please report any visible damage or tampering to the courier where possible and contact Totemic Cannacraft within 48 hours of receiving your order.
We may request photographs or other information to assist with the investigation.
As Totemic Cannacraft ships exclusively within South Africa, international import duties and customs fees do not apply.
Customers are responsible for any local taxes applicable to their purchase.
You must provide accurate and complete shipping details in accordance with accepted delivery options.
Totemic Cannacraft is not responsible for delays or extra charges caused by incorrect or incomplete addresses.
Any additional shipping, return, or redelivery costs incurred as a result of an incorrect or incomplete address may be charged to you.
We will assist with tracing lost or undelivered packages reported within 10 days of shipping confirmation.
We will investigate reports of lost or undelivered packages with the relevant courier.
Any replacement or refund will be considered based on the outcome of the investigation and the circumstances of the order.
If you have any questions about this Shipping Policy, or require clarification, please contact us.
Totemic Cannacraft
Disclaimer: All cannabis seeds sold or promoted by Totemic Cannacraft contain 0% THC and are intended for genetic preservation. Customers are responsible for complying with applicable laws. Totemic Cannacraft and its affiliates accept no liability for misuse or unlawful use.
